Abbey Mill Child Care Ltd FAQ

What are your Operating Hours?

Monday to Friday: 7:30 - 18:00

Full day session: 7:30 - 18:00
Morning session: 7:30 - 12:30
Afternoon session: 13:00 - 18:00

The morning session can be extended by ½ hr if required. Please speak to the office for details and costs.

Full time and part time places are offered. (Please Note: We do not offer 1/2 day or one day sessions for 0 - 2 year olds.) For continuity of care for all children we recommend a minimum of two/three days per week.

We are not able to swap sessions if for any reason your child is unable to attend their regular session, however extra sessions are available if room numbers allow. Please speak to a member of staff for more details.

Nursery Holidays: Nursery closes at 1pm on Christmas Eve and remains closed until after the New Year Bank holiday. We also close on Easter Monday. We remain open for all other Bank Holidays to accommodate all parental and regional differences in holidays.

What is your Admissions Policy?

Abbey Mill Childcare Ltd operates an Equal Opportunities Nursery and all nursery places are allocated accordingly. Places will be offered on a 'first come first served' basis, with priority being given to siblings of attending children. Names can be placed on our waiting list and a deposit of £100.00 is required on confirmation of a placement. This is deductible from the last month's fees if appropriate four weeks' notice is given.

We strongly recommend all prospective parents visit the nursery to discuss their needs and to allow us to show you what we have to offer you and your little one! Please feel free to contact the nursery to make an appointment.

What about Fees?

All fees are available on request from the office. Please give us a call for more details.

Fees are calculated over a 50 week period to take into account nursery holidays.

For weekly payers fees are charged for a full 52 weeks per year to cover the extra administration costs.

Please note: All other absences are to be paid for.

Fees are fully inclusive of all meals and snacks (Ages 1 year and over) and all timetabled activities.

Four weeks written notice is required for children leaving the nursery or requiring a reduction to their regular sessions.

For families of two or more attending children a reduction of 10% will be made from the oldest Childs fee.

Fees are to be paid one month in advance by Direct Debit on the first of each month. Voucher payments are also accepted form organisations such as Busy Bees, Sodexho and Accor services.

Fee rates will be reviewed annually on the first of July, with increases coming into effect from the first of September.

Late payment of fees will incur an administration charge of 10% for each week/ month outstanding.

Please note: We do follow up all unpaid fees using an outside agency. This may affect your credit rating in the future.

Please speak to the office if you wish to discuss other payment options

What should I provide for my child?

• A change of clothes: We do carry out a lot of messy activities so this is always useful no matter what age your child
• Suitable clothing for outdoor play: Warm Jackets. Gloves, hats etc for the winter and Sun cream/sun hat for the summer
• Nappies, Creams, Wipes etc
• All Medications
• All Food and drinks for under one's and bottles of milk for those over 1 year if still required

Please ensure all items are labelled as we cannot accept responsibility for items lost which are not clearly marked with your child's name.

What meals / food do you provide?

For children under the age of one we ask that you provide all food and drinks which your child will require throughout the day.

For all children over the age of one we provide a full daily menu including Breakfast, Lunch, High Tea and Snacks. All meals are prepared daily on the premises, using fresh ingredients by Tracy, our cook. Using the Nutritional Guidelines for Early Years Tracy carries out regular consultation with the children and parents to ensure that she is providing meals with are both nutritious and something which the children will enjoy. We also cater for all religious and medical requirements.

Children who are approaching their first birthday will be offered "Taster Sessions" of nursery food to help them adapt to the new tastes and textures. Only when they are ready will we then move them onto nursery menus.